Privacy Ploicy
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Effective Date: 31/03/2026
Last Updated: 31/03/2026
Creativesense Solutions Sdn. Bhd. (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with applicable laws, including the Malaysia Personal Data Protection Act (PDPA), the General Data Protection Regulation (GDPR) (where applicable), and industry best practices recommended by Google.
Creativesense Solutions Sdn. Bhd. acts as the data controller responsible for your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
We may collect and process the following categories of data:
1.1 Personal Information
- Full name
- Email address
- Phone number
- Company name
- Billing and payment details
1.2 Technical Data
- IP address
- Browser type and version
- Device information
- Operating system
- Time zone and approximate location
1.3 Usage Data
- Pages visited
- Time spent on pages
- Clickstream data
- Referral sources
1.4 Marketing & Communication Data
- Preferences in receiving marketing communications
- Communication history with us
2. How We Collect Your Data
We collect your data through:
- Website forms (contact, inquiry, or registration forms)
- Cookies and tracking technologies
- Direct communication (email, phone, WhatsApp, or other channels)
- Third-party services (analytics, advertising platforms, integrations)
3. How We Use Your Information
We use your information for the following purposes:
- To provide, operate, and maintain our services
- To respond to inquiries and provide customer support
- To process transactions and manage billing
- To improve website functionality and user experience
- To send marketing communications (only with your consent)
- To comply with legal and regulatory obligations
4. Legal Basis for Processing (GDPR)
Where GDPR applies, we rely on the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
- Enhance user experience
- Analyze website traffic (e.g., Google Analytics)
- Deliver personalized advertising (e.g., Google Ads, Meta Ads)
Where required by law, we will request your consent before placing non-essential cookies on your device through a cookie consent banner.
You can manage or disable cookies through your browser settings.
6. Sharing Your Information
We may share your data with:
- Service providers (hosting providers, payment processors, IT support)
- Marketing and analytics partners (e.g., Google, Meta)
- Legal authorities when required by law
These third-party providers may process your data in accordance with their own privacy policies.
We do not sell your personal data.
7. International Data Transfers
Your personal data may be transferred to and processed in countries outside your jurisdiction, including Malaysia, Bangladesh, and Canada.
We ensure appropriate safeguards are implemented to protect your data in accordance with applicable laws.
8. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
9. Data Security
We implement appropriate technical and organizational measures, including:
- SSL encryption
- Secure hosting infrastructure
- Access control and authentication
However, no method of transmission over the Internet is completely secure.
10. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Withdraw consent at any time
- Object to or restrict processing
You also have the right to lodge a complaint with a relevant data protection authority.
To exercise your rights, please contact us at:
Email: [email protected]
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
12. Children’s Privacy
Our services are not intended for individuals under the age of 13 (or higher age as required by applicable law). We do not knowingly collect personal data from children.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
14. Contact Us
Creativesense Solutions Sdn. Bhd.
Email: [email protected]
Phone: +60 11-1169 6966
Address: 18-1A, Medan Bukit Indah 4,
Taman Bukit Indah, Ampang, Malaysia, 68000
